Terms and Conditions (T&C)

These General Terms and Conditions apply to all paid IT services, consulting, coaching, online training, and other training courses (hereinafter collectively referred to as "Services") provided by

Competence Development and Solutions e.U., Christopher Öttl, Steyrer Straße 4, 4540 Bad Hall (hereinafter referred to as "CDS")

to entrepreneurs and consumers (customers), unless otherwise agreed in writing.

The contract is concluded as soon as CDS confirms an order in writing (email is sufficient) or activates access to digital content. The contract is based exclusively on the scope of services specifically defined in the offer; any services beyond this require a separate agreement.

Prepayment – Payment is due immediately upon receipt of the invoice without deduction.

Commencement of the obligation to perform – CDS shall only perform services after full and irrevocable receipt of payment (§ 921 ABGB).

In the event of default in payment, statutory default interest shall apply; CDS may suspend further deadlines until the claim has been settled.

Consumers have a 14-day right of withdrawal from the conclusion of the contract.

The right of withdrawal expires if the online training has been provided in full before the end of the 14 days and customers

1. expressly agree to the early start of the service and

2. acknowledge that they thereby lose their right of withdrawal.

Entrepreneurs (B2B) are not entitled to a statutory right of withdrawal.

< 4 weeks before the course date – 20% of the course fee

< 14 days before the course date – 50% of the course fee

< 7 days before the course date or no-show – 100% of the course fee

*Instead of withholding payment, CDS may also issue a corresponding cancellation invoice. Customers reserve the right to prove that the damage incurred was less than the amount charged.

CDS owes a service within the meaning of § 1151 ABGB (Austrian Civil Code), but not a specific economic or personal success.

Active participation by the customer is a prerequisite for IT services and coaching; delays due to lack of participation shall extend the performance deadlines accordingly.

CDS shall be liable without limitation for damages resulting from injury to life, limb, or health, as well as for intent and gross negligence.

Liability for slight negligence, indirect damages, lost profits, or data loss is excluded to the extent permitted by law (Section 6 (1) (9) KSchG remains unaffected).

All documents, scripts, videos, and software artifacts remain the intellectual property of CDS. Customers receive a simple, non-transferable right of use for their own purposes. Any reproduction or transfer to third parties is prohibited.

CDS processes personal data exclusively in accordance with the GDPR and the separate privacy policy, available at Privacy Policy .

Both parties undertake to treat all business and trade secrets that become known within the scope of the contract as confidential.

Performance disruptions due to force majeure (e.g., natural disasters, failure of critical infrastructure) entitle CDS to postpone performance for the duration of the disruption or to withdraw from the contract.

Offsetting is only permitted with undisputed or legally established claims. Consumer rights pursuant to Section 6 (1) (8) of the Austrian Consumer Protection Act (KSchG) remain unaffected.

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for entrepreneurs is the competent court in Steyr. For consumers, the mandatory jurisdiction provisions of the KSchG (Consumer Protection Act) apply.

CDS reserves the right to amend these General Terms and Conditions with effect for future contracts. Customers will be notified of any changes in good time; they shall be deemed to have been approved unless written objection is received within 30 days. Contracts already concluded shall be governed by the General Terms and Conditions valid at the time of conclusion of the contract.

Should any provision of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid clause shall be replaced by the statutory provision that comes closest to the economic purpose.